A gifted industry leader, from Saskatchewan, Candis Roberts' hospitality and accommodation reigns over a 21 year career in management within the industry. Based primarily in Edmonton, AB throughout her accomplished career, she has most recently served as General Manager, Sandman Hotel Group, 149-room property, and subsequently the 200 room Signature property. Prior to this, she was Director of Operations, The Coast Edmonton House, 304-room full service property.
Her management skills brought Best Western Hotels great success, as Food & Beverage Manager for their Cedar Park Inn and Front Office Manager for the Westwood Inn. Earlier she served as Sales Manager for corporate room and convention sales, Executive Royal Inn West, and as Sales Representative for fire safety products with Simplex Grinnell/Tyco International.
She remains passionate about people, making her a great motivator. "I love seeing that look on someone's face when they are proud of the job they've done and I'm satisfied when someone outgrows their position and advances. My personal goal is to make each day one to take pride in, everyone enjoying their position to its fullest." Hands on, she cares about employee success, taking the time to understand everyone's role, to assure her leadership is effective and real and to help others reach their very best and achieve recognition in the process. "Building strong client relations is of utmost imporance and it's so gratifying when a client is thrilled with our service, receiving world-class satisfaction and letting others know, assuring our business will grow."
Candis believes in living as the Dalai Lama advises: 'Be kind whenever possible. It is always possible.' "If people know they are important and have a purpose, they will perform incredibly. In my career, I am blessed, and believe in working as hard and with as much passion as you expect from your own employer." She continues to be guided by experience as an exceptional leader, customer focused and outcome driven, with top quality client service skills and authentic dedication and strong business ethic for the service industry and their clients.
She has two children -- Austin, beginning his post-secondary to study health sciences, his goal to positively change lives by helping others to balance mind, body, and soul; and Monica, finishing grade 12, with plans to study corporate law at the U of A in Edmonton Alberta.
Candis enjoys team sports, volleyball, curling and participates in adult groups throughout the winter. An avid golfer, she finds the course a place to not only play golf, but further solidify friendships. She is also passionate about writing and becoming a published author.
She has attended the University of Alberta, advancing toward a BA in English, and participated in numerous training courses and seminars through Best Western and Coast Hotels.